Returns & Exchanges
At Strapcode, we want you to be completely satisfied with your purchase. If your watch strap or accessory doesn't meet your expectations, you can return or exchange it within 30 days of delivery provided it is in its original, unused condition.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all spring bars, tools, and accessories are included to avoid restocking fees.
Ship the Item
Affix the provided return label or use a trackable shipping service to send the package back to our designated processing center.
Inspection and Refund
Once our quality control team verifies the condition of the return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing